Effective date: July 5, 2025
This Policy explains how Navo, Inc. (“Navo,” “we,” “us”) collects, uses, shares, and protects personal data when you use our websites, apps, and e-file services.
| Category | Examples | Source |
|---|---|---|
| Identification | Name, SSN, EIN, DOB | You / uploaded docs |
| Financial | W-2, 1099, 1098-T, income data | You / payroll APIs |
| Usage | IP address, device IDs, activity logs | Automatic |
| Support | Chat transcripts, call recordings | You |
We never sell or rent your personal data. We share it only with: (1) tax agencies to submit authorized returns; (2) service providers such as cloud hosting and payment processors bound by contract; (3) CPAs you explicitly invite; and (4) when required by law or to prevent fraud.
By default, de-identified interaction data may refine our proprietary models; tax-document images and raw text are excluded. Email support@navo.aito opt out.
We use first-party cookies and privacy-centric analytics. You may disable cookies in your browser, but some features may not function.
We protect data with TLS in transit, AES-256 at rest, SOC 2-audited infrastructure, and strict RBAC controls.
Tax-return data is retained for 7 years to satisfy audit rules, then deleted or anonymized. Chat logs older than 18 months are purged unless subject to legal hold.
Depending on your state, you may request access, correction, or deletion of your data and opt out of targeted ads. Contact us via the methods below.
We store data in the United States. By accessing our Service from abroad, you consent to this transfer under U.S. data-protection safeguards.
Our Service is not directed to children under 13 and we do not knowingly collect their data.
We may update this Policy; material changes will be announced 30 days in advance. Continued use after the effective date constitutes acceptance.