Accuracy guarantee
We stand behind our math.
If a Navo calculation error leads the IRS or Ohio to charge you a penalty or interest, we reimburse it with a gift card of up to $100, on every return Navo files.
The terms, in plain words
- What we pay
- Penalties and interest the IRS or the Ohio Department of Taxation charges you because Navo calculated something wrong, paid as a gift card of up to $100 per return.
- What we don't pay
- The tax itself, and any amount above $100. If a correction means you owe more tax, that tax was always yours to pay.
- What counts as a Navo error
- A mistake in the calculations or formulas in Navo's software. It doesn't cover errors in the information you entered, choices you made against Navo's guidance, or tax law changes made after you filed.
- How long it lasts
- Tell us within 15 days of the date the IRS or Ohio charged the penalty or interest.
- How to claim
- Email support@navo.ai with a copy of the notice. We check it, and if a Navo calculation error caused the charge, we send you a gift card for the penalty and interest, up to $100.
The full guarantee is part of our Terms of Service.