Help center
How can we help?
Answers to the questions people ask most. Can't find yours? Email support@navo.ai.
Getting started
When can I file?
Navo opens in January 2027 for your 2026 return, when the IRS opens the filing season.
What do I need before I start?
See what you'll need. Navo only asks about what applies to you.
Can I use Navo on my phone?
Yes. Navo works in any modern browser on a phone, tablet or computer.
Is Navo available in Spanish?
Yes. You can switch between English and Spanish anytime.
Cost
Is it really free?
Yes. Every return Navo files is free for the 2027 season, for everyone, with no income limit and no paid upgrade.
What we cover
Which states can I file?
Navo files Ohio returns, and in the nine states with no income tax most people only need a federal return. See the state table.
What if Navo can't handle my situation?
Navo covers most tax situations, from jobs and gig work to investments, retirement and family credits. Navo doesn't file state returns in every state yet. We file Ohio returns, and if you live in another state with an income tax, you can file your federal return with Navo and your state return directly with your state. If anything on your return isn't covered, Navo lets you know early, before you've done the work. See what we cover.
Accuracy and security
What if Navo gets something wrong?
If a Navo calculation error leads the IRS or Ohio to charge you a penalty or interest, we reimburse it with a gift card of up to $100. See the accuracy guarantee.
How do you protect my information?
Two-step sign-in, encryption, and IRS security rules for e-file providers. See how we protect your information.
Does Navo file directly with the IRS?
Yes. Navo is an Authorized IRS e-file Provider, which means the IRS has accepted us into its e-file program. We e-file your return straight to the IRS through its secure system and email you when it's accepted. Navo is an independent company.
AI assistants
Can I file with Claude or ChatGPT?
Soon. Claude comes first, then ChatGPT. See Navo with your AI.
Does the assistant see my Social Security number?
No. You enter it, your bank details and your signature on Navo, never in the chat.
After you file
How will I know my return was accepted?
We email you when the IRS accepts it, and you can check its status in your Navo account.
When will I get my refund?
The IRS says it issues most refunds in less than 21 days after accepting an e-filed return with direct deposit.
What if my return is rejected?
Navo tells you why in plain words and helps you fix it and send it again.
Still have a question?
Email support@navo.ai.